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Some emails are not received

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Hi,

Some clients say that they do not receiving mails from their clients.
When I check the Recent Log Entries of MagicSpam, I do not see the Sender in the list, so it is not marked as SPAM.

We use Plesk 12.5.30 Update #45.

When I sent a message to the e-mail address, there is no problem and the message receive correct and directly.

How can I check this issue and solve this?

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